Last updated: September 28, 2026
Running into a bug, stuck on a feature, or just want to give feedback? We'd rather hear from you than have you struggle in silence. Here's how to reach us.
The fastest way to get support is email: admin@vinylportfolio.com
We try to respond within 1-2 business days. When writing in, it helps to include:
Create an account and your collection syncs automatically across all your devices. You can also export your collection from Settings as a portable file you can save anywhere.
After scanning, you'll see a confirmation screen where you can edit any field. Tap a field to correct it; your edits are saved with the record. If you keep seeing wrong identifications in a particular situation, email us a description of what you're scanning so we can improve it.
Yes. Everything works as a guest and your collection is stored on your device. You miss out on cross-device sync and cloud backup.
The camera scanner works in any modern browser that supports camera access: Safari (iOS 14+), Chrome, Firefox and Edge. If you're on an older browser and the scanner doesn't open, that's probably why.
Sign in, go to Settings, scroll to the bottom and tap "Delete account". You'll be asked to type DELETE to confirm. Your account, collection, wishlist, sales history and settings are then permanently deleted. Deleting your account doesn't cancel a subscription: cancel it in your App Store or Google Play account settings so you aren't charged again.
If you signed in with email, sign out, tap "Sign in or create account", choose "Forgot password" and enter your new address, or email us with both addresses and we'll move your account. If you use Sign in with Apple or Google, your account follows that Apple or Google account.
Values blend recent sold prices from Discogs, eBay and other public marketplaces, matched to your pressing and condition. They're estimates, not appraisals: condition, the exact pressing and current demand all affect real prices. Each record shows how confident its value is. For valuable pressings you may want an independent appraisal.
As a guest, everything stays on your device. With an account, your collection syncs to our database in the United States. You can export or permanently delete your data from Settings at any time. Details are in our Privacy Policy.
Yes. Cataloging and scanning are free, with daily limits on scans and on wishlist size. Pro removes the limits and adds the detailed pricing behind each value (sold history, market range, pressing comparisons). The Pro screen in the app shows current prices.
Use the report button on any Feedback board post or comment, or email us. For copyright complaints, email us with the work you say is infringed, where it appears in the app, and your contact details.
We love hearing what people wish the app did. Post on the Feedback board in the app or email us; we read every one. We can't build everything, but we'll tell you honestly whether it's on the roadmap.
Writing about the app or want to partner with us? Email us with "press" or "partnership" in the subject and we'll get back to you.